Merchant Onboarding & Technical Resources

What Happens if a Customer Disputes a Charge or Files a Chargeback?

What Should I Do If Customers Can’t See the Truemed Payment Option at Checkout?

How Does Truemed Verify Product Eligibility at Checkout?

Why Do I Need to Connect a Bank Account During Onboarding?

What Should I Do If I Can’t Find an Order in Shopify?

Will Changing Our Shopify Theme Affect Truemed Payments?

When Do I Receive Payouts for HSA/FSA Orders Processed Through Truemed?

How Do I Update the Payout Account Linked to My Truemed Account?

Does Manual Capture Impact My Truemed Orders in Shopify?